Leila C
About Leila C
Leila C is a Knowledge Manager with extensive experience in knowledge management processes, currently working at Sopra Banking Software since 2019. She has a background in developing training materials and building relationships with stakeholders, and previously held positions at Computacenter and Distinctive Developments.
Work at Sopra Banking Software
Leila C has been serving as a Knowledge Manager at Sopra Banking Software since 2019. In this role, she implemented Knowledge-Centered Service (KCS) principles to enhance knowledge management processes. She has developed and delivered comprehensive training materials aimed at improving knowledge management practices. Additionally, Leila has built strategic relationships with subject matter experts and stakeholders to enhance contributions to the knowledge base. She has also defined key performance indicators and measures specifically for knowledge management, facilitating the rollout of initiatives to improve service delivery.
Previous Experience at Computacenter
Prior to her current role, Leila C worked at Computacenter as a Knowledge Manager from 2014 to 2017 in the Barcelona Area, Spain. During her tenure, she focused on knowledge management processes. Before that, she served as an IMAC Coordinator SME at Computacenter from 2012 to 2014, also in the Barcelona Area. Her experience at Computacenter contributed to her expertise in managing knowledge effectively within organizations.
Background in Quality Assurance
Leila C began her career at Distinctive Developments, where she worked as a Quality Assurance (QA) professional and later as a QA Manager from 2007 to 2011. This four-year experience provided her with a solid foundation in quality management and process improvement, which she later applied in her knowledge management roles.
Education and Expertise
Leila C studied at Sheffield Hallam University, where she earned a Bachelor of Science with Honors in Outdoor Recreation Management from 2003 to 2006. Her educational background has equipped her with the skills necessary for effective management and training in knowledge processes.