Louise Bird
About Louise Bird
Louise Bird serves as the Manager of the Technical Documentation Team at Sopra Banking Software, where she has worked since 2019. With a strong background in technical authorship and training, she possesses expertise in process control, database management, and the use of MadCap Flare.
Work at Sopra Banking Software
Louise Bird has been employed at Sopra Banking Software since 2014, initially serving as a Senior Technical Author. In 2019, she advanced to the role of Manager of the Technical Documentation Team. Her tenure at the company spans over nine years, during which she has developed expertise in technical documentation and product training. Louise's responsibilities include overseeing the documentation process and ensuring the quality of technical materials produced by her team. She is based in Sheffield, United Kingdom.
Education and Expertise
Louise Bird has a strong educational background in technical authorship and humanities. She completed a Technical/Commercial authorship course at Eston Training in 2015, achieving a Diploma with high distinction. Additionally, she earned a Bachelor's Degree in Humanities/Humanistic Studies from The Open University between 2012 and 2018. Louise has also pursued specialized training in software tools, becoming certified in MadCap Flare, Capture, and Mimic since 2014. Her education and training contribute to her proficiency in process control and database management.
Background
Louise Bird has a diverse professional background that includes roles in technical documentation and quality assurance. Before joining Sopra Banking Software, she worked as a Project Office Analyst at Sopra Group for one year and as a Quality Assurance Specialist at School Trends Ltd for two years. Her experience in media and communication has enhanced her ability to manage technical documentation and product training effectively. This background supports her current role in overseeing documentation processes.
Achievements in Technical Documentation
In her role as Manager of the Technical Documentation Team at Sopra Banking Software, Louise Bird has demonstrated significant expertise in managing technical documentation. She has utilized MadCap Flare to create and manage documentation effectively. Her leadership in product training and documentation processes has contributed to the overall quality and efficiency of technical materials produced by her team. Louise's commitment to continuous improvement is evident in her ongoing professional development and training.