Matt Elliott
About Matt Elliott
Matt Elliott serves as the Head of Integration Development Services at the Royal Bank of Scotland, where he has worked since 2012. He specializes in business improvement and project management, focusing on creating supportive environments for change and enhancing customer experience.
Current Role at Royal Bank of Scotland
Matt Elliott serves as the Head of Integration Development Services at Royal Bank of Scotland. He has held this position since 2012, contributing to business improvement initiatives for over a decade. In addition to this role, he has been a Project Manager in Lombard Technology and Change within the Commercial and Private Banking sector since 2015. His work in Edinburgh focuses on enhancing operational efficiency and driving change within the organization.
Previous Experience at Lombard
Before his tenure at Royal Bank of Scotland, Matt Elliott worked at Lombard in various capacities. He served as a Technical Manager in Customer Relations and Litigation from 2007 to 2011, where he managed technical aspects of customer interactions. Following this role, he became a Lean Change Agent from 2011 to 2012, focusing on process improvement and change management in London.
Consulting and Leadership Engagement
In his current role, Matt Elliott engages in consulting with senior leaders on conceptual design discussions. He demonstrates a strong ability to navigate challenges and identify opportunities for improvement. His approach emphasizes collaboration and strategic thinking, ensuring that business users are comfortable with changes in technology and processes.
Focus on Change Management and Coaching
Matt Elliott has a strong focus on creating environments conducive to change. He leverages his understanding of technology and enterprise applications to facilitate this process. Additionally, he coaches frontline staff on process improvement methodologies, underscoring his commitment to enhancing customer experience and fostering long-term change within the organization.