Mehmet Ispanedi
About Mehmet Ispanedi
Mehmet Ispanedi serves as the UK Support Team Leader at Sopra Banking Software, where he has worked since 2019. He has extensive experience in customer support and team management, having held various positions at Metro Bank from 2010 to 2019.
Current Role at Sopra Banking Software
Mehmet Ispanedi has been serving as the UK Support Team Leader at Sopra Banking Software since 2019. In this role, he is responsible for overseeing the support team, ensuring high service standards, and enhancing customer satisfaction. His leadership focuses on interactive support approaches that prioritize client needs. He collaborates with various departments to maintain service quality and improve team performance metrics.
Previous Experience at Metro Bank (UK)
Prior to his current position, Mehmet Ispanedi worked at Metro Bank (UK) for a total of five years in various roles. He started as a Contact Center Agent from 2010 to 2011, then progressed to Contact Centre Team Leader from 2011 to 2012. He served as Contact Centre Assistant Manager from 2012 to 2014, and later as Digital Operations Manager from 2014 to 2019. His responsibilities included reviewing team performance metrics and implementing new procedures to enhance efficiency.
Education and Expertise
While specific educational details are not provided, Mehmet Ispanedi's expertise lies in customer support and team management. His experience in various roles at Metro Bank (UK) has equipped him with skills in performance metrics analysis, team training, and compliance with regulatory requirements. He has developed a strong foundation in operational efficiency and customer satisfaction strategies.
Team Leadership and Development
In his roles, especially as a Digital Operations Manager and UK Support Team Leader, Mehmet Ispanedi has focused on team leadership and development. He provides training and coaching to ensure team compliance with regulatory requirements. His efforts are directed towards improving team performance and ensuring that the support function meets the needs of clients effectively.