Mickael Barbeau
About Mickael Barbeau
Mickael Barbeau serves as an Assistant Chef De Projet at Sopra Banking Software, where he has worked since 2019. He has developed training materials for new recruits and implemented a ticketing tool, while also pursuing studies in management and project management.
Work at Sopra Banking Software
Mickael Barbeau has been employed at Sopra Banking Software since 2003, serving in various roles. He currently holds the position of Assistant Chef De Projet, a role he has occupied since 2019. In this capacity, he is based in Tours, Centre-Val de Loire, France. His responsibilities include implementing a new ticketing tool, which involves managing internal and external changes, data recovery planning, and providing aftercare support. Prior to his current role, he worked as an Ingénieur support for 21 years, contributing to the company's support and project management efforts.
Education and Expertise
Mickael Barbeau has pursued extensive education in relevant fields. He studied Informatique at IUT Orléans, where he earned a DUT from 1994 to 1995. He also completed his Baccalauréat at Lycée Claude de France in 1993, focusing on Mathematics, Physical Sciences, Chemistry, and Biology. In addition, he has been studying Management at Cegos since 2021, achieving the certification 'Manager une équipe.' This educational background supports his expertise in project management and support roles.
Training Development Experience
In his role, Mickael Barbeau has developed training materials and methods for new recruits in support and hotline roles. This includes creating presentations, tests, and follow-up procedures to ensure effective onboarding. His experience in training development highlights his commitment to enhancing team performance and operational efficiency within the organization.
Technical Skills and Tools
Mickael Barbeau utilizes various technical tools to support his project management and support tasks. He is proficient in Microsoft SharePoint and Office 360, which he employs to facilitate collaboration and streamline processes. His familiarity with these tools enhances his ability to manage projects effectively and support team initiatives.