Nicolas Guiot
About Nicolas Guiot
Nicolas Guiot serves as the Industrialisation Director of Customer Support at Sopra Banking Software, where he has worked since 2021. He specializes in process standardization and has developed systems to enhance customer support efficiency.
Work at Sopra Banking Software
Nicolas Guiot has been employed at Sopra Banking Software since 2013, holding various positions within the organization. He currently serves as the Industrialisation Director of Customer Support, a role he has occupied since 2021 in Luxembourg. Prior to this, he worked as a Service Manager and has also held the position of Customer Services & Support - Process & Risk Owner since 2019. His responsibilities include overseeing customer support operations and implementing strategies to enhance service delivery.
Education and Expertise
Nicolas Guiot studied Computer Sciences at Université catholique de Louvain, where he earned a Master's degree between 1999 and 2004. His educational background also includes studying Mathematics at Institut Saint-Joseph Libramont from 1993 to 1999. This academic foundation supports his expertise in process standardization and risk management within customer support operations.
Background
Nicolas Guiot has a professional background that spans over a decade in the customer support sector, particularly within the banking software industry. His experience includes a focus on enhancing operational efficiency and implementing risk-based approaches to improve internal controls. He has been involved in various initiatives aimed at streamlining processes and improving service delivery.
Achievements
During his tenure at Sopra Banking Software, Nicolas Guiot has developed a knowledge management system designed to improve customer support efficiency. He has also implemented a risk-based approach to enhance internal control within the customer support division. These initiatives reflect his commitment to improving operational processes and service quality.