Nikki Fitzell
About Nikki Fitzell
Nikki Fitzell serves as the Global Helpdesk Manager at Sopra Banking Software, where she has worked since 2016. With over 20 years of experience in the banking industry, she has a strong background in team management, software provision, and helpdesk processes.
Work at Sopra Banking Software
Nikki Fitzell has served as the Global Helpdesk Manager at Sopra Banking Software since 2016. In this role, she collaborates with stakeholders to ensure compliance with contractual Service Level Agreements (SLAs) and the delivery of high-quality software solutions. Her responsibilities include transforming and managing the Global Helpdesk process across various clients, both in production and project environments. Nikki's leadership involves establishing team structures and defining global strategies for helpdesk operations.
Experience at Apak Group Limited
Nikki Fitzell worked at Apak Group Limited in two significant roles. From 2008 to 2013, she was a Senior Test Analyst for five years, where she contributed to software testing processes. Following this, she became the Test Manager in 2014, a position she has held for ten years. In this capacity, she has overseen testing activities and managed teams, enhancing the overall quality of software products.
Education and Expertise
Nikki Fitzell possesses over 20 years of experience in the Banking industry and the Wholesale Finance sector. Her expertise encompasses line management, test management, and system training. She has demonstrated her ability to manage both local and remote teams effectively, contributing to the development of global strategies in helpdesk and testing activities.
Achievements in Team Management
Throughout her career, Nikki Fitzell has established and managed teams to define global strategies for helpdesk and testing activities. Her leadership has been pivotal in transforming the Global Helpdesk process, ensuring it meets the needs of clients across various environments. Additionally, she has played a role in the Health and Safety committee and is a qualified First Aider, reflecting her commitment to workplace safety.
Involvement in Charity Initiatives
Nikki Fitzell has been an active member of the company Charity Team at Apak Group Limited. Her involvement in charitable initiatives demonstrates her commitment to community engagement and corporate social responsibility within her professional environment.