Norman Richard Allen
About Norman Richard Allen
Norman Richard Allen is a Senior Test Analyst at Sopra Banking Software in Durham, United Kingdom, where he supports the LIVE system as part of the 2nd line service desk. He has a background in software development and holds a Master of Science in Computer Software Engineering from the University of Sunderland.
Current Role as Senior Test Analyst
Norman Richard Allen currently holds the position of Senior Test Analyst at Sopra Banking Software, where he has worked since 2019. In this role, he supports the LIVE system as part of the second line service desk. His responsibilities include ensuring the quality and functionality of software systems through various testing methodologies. He is based in Durham, United Kingdom.
Previous Experience at Sopra Banking Software
Prior to his current role, Norman worked at Sopra Banking Software as a Software Developer from 2011 to 2019. During his eight years in this position, he contributed to software development projects in Durham, United Kingdom. His experience in this role laid the foundation for his expertise in software testing and quality assurance.
Educational Background in Computer Software Engineering
Norman studied at the University of Sunderland, where he earned a Master of Science (MS) in Computer Software Engineering from 2009 to 2010. This program provided him with advanced knowledge and skills in software development and engineering principles, which he applies in his current testing role.
Certifications and Professional Development
Norman is an ISTQB Certified Tester at the Foundation Level, having studied at BCS, The Chartered Institute for IT. This certification demonstrates his understanding of software testing principles and practices. His continuous professional development supports his expertise in various testing types, including manual testing and automated API testing.
Expertise in Testing and Domain Knowledge
Norman possesses extensive expertise in testing back office systems, call center applications, customer websites, and API suites, particularly for National Savings & Investments. He is experienced in conducting sanity/smoke testing, manual testing, and automated API testing. Additionally, he has domain knowledge in UK savings accounts and term deposits, covering aspects such as account opening, management, and customer service.