Pav Kot
About Pav Kot
Pav Kot serves as the Head of Customer Success at Sopra Banking Software, where he focuses on enhancing business processes and customer engagement. With a background in technical support and customer experience, he has held various roles in organizations such as BookingLive, Unleashed Software, and Bath & North East Somerset Council.
Work at Sopra Banking Software
Pav Kot has been serving as the Head of Customer Success at Sopra Banking Software since 2022. In this role, he focuses on enhancing customer engagement and adapting processes to improve business returns. His leadership in customer success is aimed at ensuring positive outcomes for clients, leveraging his extensive experience in customer experience and support.
Previous Experience in Customer Success
Prior to his current position, Pav Kot held several roles in customer success and engagement. He worked as a Customer Success Manager at BookingLive from 2021 to 2022, and as a Customer Experience Consultant at Unleashed Software from 2020 to 2021. His experience also includes a role as a Customer Engagement Executive at Zoopla from 2019 to 2020, where he developed skills in customer interaction and satisfaction.
Technical Background and Roles
Pav Kot has a solid technical background, having worked as a Technical Applications Officer at Bath & North East Somerset Council from 2017 to 2019. He also served as a Technical Customer Support Team Leader at Gradwell from 2014 to 2016. These roles contributed to his understanding of technical applications and customer support processes.
Education and Expertise
Pav Kot earned a Bachelor of Arts in Art History, Criticism and Conservation from Liverpool John Moores University, studying from 1999 to 2003. His educational background complements his professional experience, providing him with a unique perspective on customer engagement and service delivery.
Freelance Work and Innovative Planning
In 2020, Pav Kot worked as a Freelance E-Learning Designer at Zing365 for three months. This role allowed him to apply his creative skills in planning and designing learning experiences. His passion for innovative solutions in customer engagement is evident throughout his career.