Pawan Kumar
About Pawan Kumar
Pawan Kumar is a Senior Service Desk Analyst with a B.Tech in Electrical Engineering Technologies from Bansal Institute of Engineering & Technology, Lucknow. He has extensive experience in IT support, having worked for several companies including IDC Technologies, KARVY Innotech Ltd., DXC Technology, and currently Sopra Banking Software.
Current Role at Sopra Banking Software
Pawan Kumar serves as a Senior Service Desk Analyst at Sopra Banking Software, a position he has held since 2021. He is based in Noida, Uttar Pradesh, India. In this role, he is responsible for providing technical support and ensuring efficient service delivery to clients. His experience in service desk operations contributes to maintaining high standards of customer service within the organization.
Previous Experience in IT Support
Prior to his current role, Pawan Kumar worked at DXC Technology as a Service Desk Specialist from 2020 to 2021. He was involved in troubleshooting and resolving IT-related issues for clients. Before that, he served as a Service Desk Analyst at KARVY INNOTECH LTD. from 2018 to 2020, where he further developed his skills in IT support. His career began at IDC Technologies, Inc., where he worked as an IT Helpdesk Analyst for nine months in 2017.
Educational Background in Electrical Engineering
Pawan Kumar completed his Bachelor of Technology (B.Tech) in Electrical Engineering Technologies/Technicians at BANSAL INSTITUTE OF ENGINEERING & TECHNOLOGY in Lucknow. His education provided him with a strong foundation in technical concepts and problem-solving skills relevant to his career in IT support.
Career Timeline in IT Support
Pawan Kumar's career in IT support spans several years, beginning with his role as an IT Helpdesk Analyst at IDC Technologies, Inc. in 2017. He then transitioned to KARVY INNOTECH LTD. in 2018, followed by a position at DXC Technology in 2020. Since 2021, he has been with Sopra Banking Software. His experience reflects a steady progression in service desk roles within the IT industry.