Robin Jeffery
About Robin Jeffery
Robin Jeffery serves as the Head of Service Offering at Sopra Banking Software, bringing extensive experience in digital innovation and transformational delivery. His career includes significant roles at various financial institutions, including Nationwide Building Society and Hampshire Trust Bank, where he focused on strategy execution and organizational change.
Current Role at Sopra Banking Software
Robin Jeffery serves as the Head of Service Offering at Sopra Banking Software, a position he has held since 2023. In this role, he focuses on enhancing service offerings and driving innovation within the organization. His expertise in digital innovation and customer engagement is integral to the company's strategic objectives.
Previous Experience at Nationwide Building Society
Robin Jeffery has held multiple positions at Nationwide Building Society. He served as the Senior Manager - Mortgage Servicing for nine months in 2010, followed by a role as the Mortgage Operations Projects & Change Manager for three months in 2011. He later became the Senior Manager - Savings Change from 2011 to 2012, and then the Head of Transformation from 2012 to 2018, where he contributed to significant organizational change initiatives.
Leadership Roles in Transformation
Jeffery has extensive experience in transformation roles across various organizations. He was the Director of Transformation at Hampshire Trust Bank from 2022 to 2023 and previously held the same title at Billing Finance Ltd for five months in 2023. His leadership in these roles focused on strategic execution and operational integration, particularly in the context of mergers and acquisitions.
Educational Background
Robin Jeffery studied at the University of Chester, where he earned a BA (Hons) in Drama and Psychology from 1992 to 1995. This educational background has contributed to his skills in leadership development and organizational change, equipping him with a unique perspective on employee and customer engagement.
Expertise in Digital Innovation
Jeffery specializes in digital innovation, particularly in evolving customer and employee channels. His expertise extends to strategy creation and execution, focusing on transformational delivery. This skill set has been pivotal in his various leadership roles, enabling organizations to adapt to changing market demands.