Samina Bashir
About Samina Bashir
Samina Bashir is a Technical Services Team Lead at Sopra Banking Software, where she has worked since 2019. She previously held positions at Volkswagen Financial Services and T-Mobile, and she has a degree in Business Decision Management from the University of Bedfordshire.
Work at Sopra Banking Software
Samina Bashir has been employed at Sopra Banking Software as a Technical Services Team Lead since 2019. In this role, she leads a team of Oracle and Unix Database Administrators, providing support to 11 Managed Service customers. Her responsibilities include planning and coordinating yearly contractual customer Disaster Recovery tests and updating Business Continuity Management plans. She also drives continual service improvement practices for all key processes within her team, ensuring that service delivery meets established standards.
Previous Experience at Volkswagen Financial Services
Prior to her current role, Samina Bashir worked at Volkswagen Financial Services (UK) as an Application Support Manager from 2016 to 2018. During her two years in this position, she was based in Milton Keynes. Her role involved overseeing application support and ensuring that systems operated effectively to meet business needs.
Career at T-Mobile
Samina Bashir's career includes a position at T-Mobile, where she served as a Senior Support Analyst for Customer Service Management and Billing from 2007 to 2010. This three-year tenure in London, United Kingdom, involved providing support and solutions related to customer service and billing systems.
Education and Expertise
Samina Bashir holds a Bachelor of Science degree in Business Decision Management from the University of Bedfordshire, where she studied from 1997 to 2000 and achieved a 2.1 classification. Her educational background provides a foundation for her expertise in technical services and team leadership within the banking software industry.
Team Development and Performance Monitoring
In her current role, Samina Bashir conducts regular one-on-one sessions with team members to set development targets and monitor progress. This practice is aimed at fostering professional growth and ensuring that team members are aligned with organizational goals. Additionally, she compiles and maintains high-level management information data on customer Service Level Agreements and team performance.