Simon Belsten
About Simon Belsten
Simon Belsten is a Service Desk Shift Manager at Sopra Banking Software, with a background in service desk management and technical support. He has over a decade of experience in the IT sector, having worked for various companies in the United Kingdom.
Current Role at Sopra Banking Software
Simon Belsten currently serves as the Service Desk Shift Manager at Sopra Banking Software. He has held this position since 2022, working in Bath, England. In this role, he is responsible for overseeing the service desk operations, ensuring efficient support for clients and managing the team effectively.
Previous Experience at Sopra Banking Software
Prior to his current role, Simon worked at Sopra Banking Software as a Service Desk Manager from 2014 to 2021. During his seven years in this position, he was based in Bristol, United Kingdom, where he managed service desk activities and contributed to improving service delivery.
Experience at Penelope (Technical Limited)
Simon briefly worked at Penelope (Technical Limited) as a Service Desk Manager for three months in 2021. His role involved managing service desk operations in Bath, England, before returning to Sopra Banking Software.
Educational Background
Simon studied at the University of Gloucestershire, where he earned a Bachelor of Science (BSc) degree in Multimedia from 2004 to 2008. He also attended Brimsham Green Sixth Form, achieving A2 Levels in Geography, ICT, Economics, and Business from 2002 to 2004, and completed his secondary education at Brimsham Green Secondary School, obtaining 9 GCSEs from 1998 to 2002.
Career History in IT Support
Simon's career in IT support includes roles such as Computer Operations Shift Leader at Apak Group Limited from 2009 to 2014 and Billing Support at Jagex from 2006 to 2007. His diverse experience in these positions has contributed to his expertise in service desk management.