Vikki T.
About Vikki T.
Vikki T. is an Application Support Analyst at Sopra Banking Software in County Durham, England, with four years of experience. She specializes in end user training, software troubleshooting, and has certifications in ITIL4 and PRINCE2 (2017).
Work at Sopra Banking Software
Vikki T. has been employed at Sopra Banking Software since 2020, serving as an Application Support Analyst. In this role, Vikki is responsible for providing support to users, ensuring effective software functionality, and addressing any issues that arise. The position requires a strong understanding of software systems and the ability to troubleshoot problems efficiently. Vikki's contributions are essential to maintaining high standards of customer service and support within the organization.
Education and Expertise
Vikki T. holds certifications in ITIL4 and PRINCE2 (2017), which signify a strong foundation in IT service management and project management methodologies. These qualifications enhance Vikki's ability to manage software implementations and support services effectively. The knowledge gained through these certifications supports Vikki's role in providing training to end users and troubleshooting software issues.
Background
Vikki T. is based in County Durham, England, United Kingdom. With a focus on application support, Vikki has developed a comprehensive understanding of software systems over the years. This background has equipped Vikki with the necessary skills to assist users effectively and ensure the smooth operation of software applications.
Achievements
Vikki T. possesses strong skills in end user training and software troubleshooting, which contribute to effective customer service and support. Vikki's experience in software implementation and administration showcases a thorough understanding of software systems, allowing for efficient problem resolution and user assistance.