Antoinette Rivers
About Antoinette Rivers
Antoinette Rivers is an Operations Specialist at Sorenson Communications, where she has worked since 2015. She has a diverse background in operations and finance, having held positions at Uniqlo, Wildlife Conservation Society, and other organizations.
Work at Sorenson Communications
Antoinette Rivers has been employed at Sorenson Communications as an Operations Specialist since 2015. In her role, she conducts data analysis and prepares reports using Microsoft Excel to present staffing trends and statistical outliers to senior management. Additionally, she provides IT support and manages office supply orders to ensure the overall performance of the call center. Her responsibilities include utilizing Microsoft Outlook and Teams to schedule meetings and conference calls with video interpreters, coworkers, and upper management.
Previous Employment Experience
Before joining Sorenson Communications, Antoinette Rivers held several positions in the retail and service sectors. She worked as an Operations Supervisor at Uniqlo from 2011 to 2013 in the Greater New York City Area. Following this, she served as a Cash Room Assistant at the Wildlife Conservation Society from 2013 to 2014 at the Bronx Zoo. Antoinette also worked as a Cash Processing Teller at GardaWorld Cash Services from 2014 to 2015 in Smyrna, Georgia. Additionally, she was an Operations Supervisor at Billabong for one year in 2010.
Education and Qualifications
Antoinette Rivers studied Human Resources Management and Personnel Administration at York College of the City University of New York, where she earned her Bachelor’s Degree from 2013 to 2015. Prior to this, she completed an Associate's Degree at Medgar Evers College, CUNY, from 2008 to 2010. Antoinette graduated from Mott Hall High School with a diploma in 2008. Her educational background has provided her with a strong foundation in operations and management.
Achievements in Payroll Management
During her career, Antoinette Rivers achieved a payroll accuracy rate of 98% and above while managing timecards for Video Relay Interpreters and Community Interpreters across 13 states. This accomplishment reflects her attention to detail and proficiency in payroll management, contributing to operational efficiency in her roles.
Internship Experience
In 2007, Antoinette Rivers completed a summer internship in the finance department at the Apollo Theater. This experience provided her with practical exposure to financial operations and contributed to her understanding of the financial aspects of business management.