Bill Wong
About Bill Wong
Bill Wong serves as the Senior IT Director for Digital Workplace Experience at Sorenson Communications, where he has been instrumental in insourcing a 24x7 IT Service Desk team and implementing an ITSM ticketing tool.
Current Role at Sorenson Communications
Bill Wong serves as the Senior IT Director for Digital Workplace Experience at Sorenson Communications. He has been in this role since 2022 and operates out of the Salt Lake City Metropolitan Area. In this position, he has played a significant role in enhancing the digital workplace environment, focusing on improving user experience and operational efficiency.
Previous Experience at JetBlue Airways
Bill Wong has extensive experience at JetBlue Airways, where he held multiple positions over a span of nine years. He started as a Ground Operations Crew member in 2003 and later progressed to roles such as IT Field Station Engineer, IT Field Station Supervisor, and Manager of IT Crewmember Technology Services. His tenure at JetBlue provided him with a comprehensive understanding of both operational and IT functions within the airline industry.
Experience at Morgan Stanley
In 2022, Bill Wong worked as a Vice President in Enterprise Tech & Services at Morgan Stanley for a period of ten months. During his time there, he contributed to various technology initiatives and supported enterprise-level technology services in South Jordan, Utah.
Career in Tech Recruiting
Bill Wong briefly worked as a Tech Recruiting Consultant at Ramp Talent in 2021. His role involved identifying and recruiting talent within the technology sector, which complemented his extensive background in IT and management.
Key Contributions and Skills
Throughout his career, Bill Wong has demonstrated a strong ability to identify, mentor, and develop talent for both internal and external growth opportunities. He has been instrumental in the insourcing of a 24x7 IT Service Desk team and the deployment of an ITSM ticketing tool. Additionally, he was a key decision maker in adopting ITIL processes and developing an ITSM platform, showcasing his expertise in IT service management.