Claire Bernard
About Claire Bernard
Claire Bernard is a Customer Service Agent at Sorenson Communications, where she has worked since 2019. She has a background in higher education and student affairs, with previous roles at Rochester Institute of Technology and MotionSavvy.
Work at Sorenson
Claire Bernard has been employed at Sorenson Communications as a Customer Service Agent since 2019. In this role, she utilizes a variety of communication techniques, including gestures and body language, to effectively assist customers. Her experience in customer service has contributed to her ability to address diverse client needs and enhance customer satisfaction.
Education and Expertise
Claire Bernard holds a Master's degree in College Student Personnel Administration from Canisius College, which she completed from 2015 to 2017. She also earned a Bachelor of Science in New Media Interactive Development from Rochester Institute of Technology, graduating in 2015. Her educational background supports her interest in higher education and student affairs administration.
Background
Claire Bernard has a diverse work history that includes several positions at Rochester Institute of Technology. She served as a Lab Manager at the ICS-Golisano Computing Lab from 2012 to 2014, a Resident Advisor from 2012 to 2015, and held various assistant roles from 2016 to 2016. Additionally, she worked as a Database Engineer and Software Engineer at MotionSavvy in 2014 and 2015, respectively. Her experience spans customer service, technology, and student support.
Previous Employment
Before her current role at Sorenson, Claire Bernard worked at Kohl's as a Sales Associate from 2017 to 2018. Her earlier experience also includes a position as a Graduate Assistant/Intern at Rochester Institute of Technology for three months in 2016 and as a Summer Vestibule Program Assistant for two months in the same year. These roles have contributed to her skills in customer interaction and administrative support.
Professional Philosophy
Claire Bernard believes in empowering today's students to become productive community contributors in the future. This philosophy informs her approach to her work in customer service and higher education, where she actively seeks opportunities to support student development and engagement.