Dana Apruzzese
About Dana Apruzzese
Dana Apruzzese serves as the Senior Director of Field Operations and Customer Experience at CaptionCall, where she focuses on enhancing customer experiences and team development. With a background in customer success and operations across various roles at CaptionCall and other organizations, she emphasizes collaboration and data-driven decision-making.
Current Role at Sorenson Communications
Dana Apruzzese serves as the Senior Director of Field Operations and Customer Experience at Sorenson Communications, specifically for CaptionCall. She has held this position since 2023, contributing to the company's mission of enhancing communication accessibility. In her role, she focuses on operational efficiency and improving customer interactions, ensuring that services meet the needs of users.
Previous Experience at CaptionCall
Dana Apruzzese has extensive experience at CaptionCall by Sorenson. She worked as the Director from 2020 to 2021 and previously held roles as Senior Manager from 2018 to 2020 and Outreach Manager from 2011 to 2018. Her responsibilities included managing outreach initiatives and overseeing operational strategies across New England and New York, contributing to the growth and effectiveness of the organization.
Career at Cariloop
From 2022 to 2023, Dana Apruzzese served as the Director of Customer Success at Cariloop. In this role, she focused on enhancing customer satisfaction and success metrics, ensuring that clients received the necessary support and resources. Her leadership contributed to the overall effectiveness of the customer experience initiatives at the organization.
Educational Background
Dana Apruzzese completed her high school education at The Pingry School. She furthered her studies at Bucknell University, where she focused on Sociology and Psychology from 2006 to 2009. She also attended the University of Colorado Boulder, earning a Bachelor's degree in Sociology and Organizational Psychology from 2009 to 2011. Her educational background supports her expertise in customer experience and team management.
Professional Philosophy and Focus
Dana Apruzzese is dedicated to fostering a culture of collaboration, accountability, and continuous improvement within teams. She emphasizes empowering team members with the skills and confidence needed to excel in their roles. Additionally, she leverages analytics and customer feedback to inform decision-making and optimize processes, demonstrating her commitment to driving exceptional customer experiences.