Donald Suggs
About Donald Suggs
Donald Suggs serves as the Regional Director at Sorenson Communications, where he has worked since 2017, and has held various roles within the company since 2004. He specializes in logistics operations management, leadership development, and enhancing customer experience in the Dallas/Fort Worth area.
Work at Sorenson Communications
Donald Suggs has been with Sorenson Communications since 2004, holding various positions that reflect his extensive experience in the organization. He currently serves as the Regional Director, a role he has held since 2017 in the Dallas/Fort Worth Area. Prior to this, he worked as a District Manager for 16 years, starting in 2008. His earlier roles included serving as Call Center Director from 2005 to 2008 and as a Video Relay Interpreter from 2004 to 2005. Throughout his tenure, Suggs has contributed to the operational success and development of the company.
Education and Expertise
Donald Suggs studied at Tarrant County Community College, where he focused on Interpreting for the Deaf from 1988 to 2000. He also participated in the Master Mentor Program at the University of Colorado from 2002 to 2003. His expertise includes logistic operations management, staffing and scheduling, operational development, and cost-reduction strategies. Suggs specializes in leadership development, teambuilding, and training, which are essential for his roles in management.
Background in Call Center Operations
Suggs has a strong background in call center operations, focusing on enhancing customer experience and employee satisfaction. He has developed skills in performance evaluation and has regularly made presentations to senior-level managers. His ability to present complex issues in an educational format is a key aspect of his role, particularly when interacting with center directors and internal staff.
Skills in Communication and Employee Relations
Donald Suggs possesses excellent verbal and written communication skills, which are vital for effective internal staff interactions. He is experienced in employee relations and retention strategies, contributing to a positive work environment. His focus on employee satisfaction aligns with his operational goals in call center management.