Jason P. Dunn
About Jason P. Dunn
Jason P. Dunn serves as the Chief Operating Officer at Sorenson Communications, where he oversees daily operations across multiple services. He has extensive experience in operational leadership, having previously held key positions at CaptionCall and Sorenson Communications over a span of nearly two decades.
Work at Sorenson
Jason P. Dunn currently serves as the Chief Operating Officer at Sorenson Communications, a position he has held since 2020. In this role, he is responsible for the daily operations of several key services, including Sorenson Relay, Sorenson Interpreting, CaptionCall, and SignVideo in the UK. Prior to his current position, Dunn worked at Sorenson Communications as the Vice President of Operations from 2004 to 2010, where he oversaw all Sorenson Video Relay Services and Sorenson IP Relay operations. His extensive experience at Sorenson has contributed to the company's status as an industry leader.
Previous Experience at CaptionCall
Dunn has a significant history with CaptionCall, where he served as Chief Operating Officer from 2018 to 2020 and as Vice President of Operations from 2011 to 2018. During his tenure, he formed, developed, and grew operational, HR, training, and customer support teams, enhancing the overall efficiency and effectiveness of the organization. His leadership in these roles helped establish CaptionCall as a prominent player in the communication services sector.
Education and Expertise
Jason P. Dunn has a strong educational background in business administration. He studied at the University of Utah, where he earned a Bachelor's degree in Business Administration, Management, and Operations from 1999 to 2002. He also obtained an Associate’s Degree in Business Administration and Management from Utah State University Eastern from 1997 to 1999. Additionally, Dunn completed the Executive Program for Growing Companies at Stanford University Graduate School of Business in 2018, further enhancing his expertise in operational management.
Career Background
Before his roles at CaptionCall and Sorenson Communications, Dunn worked at American Airlines as a Customer Service Manager and Compliance Coordinator from 2000 to 2004. His career also includes serving as a member of the Utah State University Eastern’s Regional Advisory Board and the Board of Trustees for the College of Eastern Utah. These positions reflect his commitment to community engagement and education.
Achievements and Recognition
Jason P. Dunn was recognized by Utah Business Magazine as a recipient of the 'Forty Under 40' award, highlighting his contributions to the business community and his leadership in the industry. His efforts in building operational teams and standards have played a significant role in the success of the organizations he has been part of, particularly in enhancing service delivery and operational excellence.