Kenneth Gibson
About Kenneth Gibson
Kenneth Gibson is a Technical Support Specialist with a Bachelor of Applied Science in Information Technology from the Rochester Institute of Technology. He has extensive experience in technical support and management roles, primarily at Sorenson Communications, where he has worked since 2004.
Work at Sorenson Communications
Kenneth Gibson has held multiple roles at Sorenson Communications, contributing to the organization for over 15 years. He began as a SVRS Trainer from 2004 to 2019, where he focused on training staff in Video Relay Service (VRS) operations. Following this, he served as District Manager from 2009 to 2015, overseeing operations in the Northwest region. Since 2019, he has been working as a Technical Support Specialist, providing technical assistance and support to users in the Rochester, New York area.
Education and Expertise
Kenneth Gibson studied at the Rochester Institute of Technology, where he earned a Bachelor of Applied Science (B.A.Sc.) in Information Technology. His education spanned from 1993 to 2002, during which he developed a strong foundation in technical skills and knowledge. This educational background supports his expertise in technical support and communication technologies.
Previous Experience in Information Technology
Before his current role at Sorenson Communications, Kenneth Gibson worked at the Hearing, Speech & Deafness Center as an I.T. Manager from 2005 to 2009 in Seattle, Washington. He also served as an Information Technology Specialist at Techie Avenger from 2017 to 2019. His diverse experience in various IT roles has equipped him with the skills necessary to address technical challenges effectively.
Technical Support Skills
Kenneth Gibson is recognized for his ability to fix technical issues and meet customer communication needs. He collaborates with other technical employees to deliver effective support solutions. His communication skills are tailored to effectively engage with Deaf, Hard of Hearing, and Hearing users of VRS services. He utilizes clear and concise methods to provide instructions and solutions through email, phone, and videophone.