Kristine Polak
About Kristine Polak
Kristine Polak is an Operations Coordinator at Sorenson Communications, where she develops virtual training sessions and manages scheduling for over 150 employees. She holds a Bachelor's degree in Communication Management from Saint Leo University and a Master's degree in Organizational Leadership from Medaille College.
Current Role at Sorenson Communications
Kristine Polak serves as an Operations Coordinator at Sorenson Communications, a position she has held since 2010. In this role, she develops and presents virtual training sessions aimed at educating new employees across the company. She manages scheduling for over 150 employees to ensure customer demands are met effectively. Additionally, Kristine maintains one of the largest virtual interpreter centers in the company's history, demonstrating her capability in managing large teams and operations.
Previous Experience at The Villages Insurance Partners
Before joining Sorenson Communications, Kristine worked as an Insurance Coordinator at The Villages Insurance Partners from 2008 to 2009. During her tenure, she gained experience in the insurance sector, contributing to her overall professional development and understanding of operational coordination.
Education and Expertise
Kristine Polak earned her Bachelor's degree in Communication Management from Saint Leo University, where she studied from 2004 to 2008. She furthered her education by obtaining a Master's degree in Organizational Leadership from Medaille College, completing her studies from 2011 to 2013. Her educational background supports her expertise in operations and employee management.
Achievements in Operations Management
In her role at Sorenson Communications, Kristine achieves a payroll accuracy rate of 98% and above when entering, verifying, and adjusting timecards in ADP/UltiPro (UKG) for Video Relay Interpreters. She also analyzes SQL and Tableau operations data to identify trends and statistical outliers, making recommendations to enhance agent performance. Kristine organizes monthly virtual events and challenges to boost employee morale and improve the overall employee experience.
Professional Contributions and Community Involvement
Kristine is an active member of the National Public Relations Committee, where she contributes by creating flyers for upcoming company changes. She provides counsel to directors to assist in resolving employee conflicts, showcasing her commitment to fostering a positive work environment and effective communication within the organization.