Luc Richard
About Luc Richard
Luc Richard is a seasoned IT professional currently serving as the Sr. Manager of IT Operations at Sorenson Communications, where he has worked since 2015. With extensive experience at JCPenney in various IT roles, he has successfully implemented significant operational improvements and managed critical IT projects.
Current Role at Sorenson Communications
Luc Richard serves as the Senior Manager of IT Operations at Sorenson Communications since 2015. In this role, he oversees various IT operations and initiatives, focusing on improving efficiency and service delivery. Under his leadership, the IT Service Desk achieved a 60% reduction in open ticket counts and a 50% decrease in incident mean time to resolve within six months, all without increasing staff. His strategic approach has contributed to the overall effectiveness of IT services within the organization.
Previous Experience at JCPenney
Luc Richard has extensive experience at JCPenney, where he held multiple roles over a span of 16 years. He began as a Software Engineer in the Controller's Department from 1989 to 1993, then moved to various managerial positions, including IT Supervisor in the Accounting Center, IT Manager in the Shared Services Center, and IT Sr. Manager in Infrastructure and Operations. His tenure included directing IT Operations teams to facilitate remote work for employees in 2020 and implementing the IT Service Management system using the ITIL framework.
Education and Academic Background
Luc Richard earned a Bachelor’s Degree in Computer Science from Louisiana Tech University. His educational background laid the foundation for his career in IT, equipping him with the technical knowledge and skills necessary to excel in various roles within the information technology sector.
Achievements in IT Operations
Throughout his career, Luc Richard has achieved significant milestones in IT operations. Notably, he successfully upgraded all company workstations from Windows 7 to Windows 10 ahead of schedule and within budget. He also managed the Network Operations Center to ensure continuous 24/7/365 operations, consistently exceeding the company's uptime service level agreements. His contributions have had a lasting impact on operational efficiency and service reliability.