Michael Bothel
About Michael Bothel
Michael Bothel serves as the Senior Regional Director of VRS Interpreting At Home, where he has worked since 2021. He has extensive experience in managing call centers and has held various leadership roles in the interpreting industry, contributing to operational improvements and team development.
Current Role at Sorenson Communications
Michael Bothel serves as the Senior Regional Director of VRS Interpreting At Home at Sorenson Communications, a position he has held since 2021. In this role, he oversees operations in Salt Lake County, Utah, and manages a national remote workforce. His responsibilities include ensuring clear expectations and accountability among team members, which contributes to the overall efficiency and effectiveness of the organization.
Previous Experience at Sorenson Communications
Prior to his current role, Michael Bothel worked at Sorenson Communications for 12 years as a District Manager from 2005 to 2017 and then as a Regional Director from 2017 to 2021. During his tenure, he played a significant role in improving operations and customer service across multiple call centers in the United States and Canada. He also led teams that developed leadership and training programs for center and office directors.
Career Background
Michael Bothel has a diverse career background that includes positions at AMS Pictures and Corporate Magic. He worked as a Production Manager at AMS Pictures for one year from 2000 to 2001 and served as an Assistant Producer at Corporate Magic for three years from 1997 to 2000. These roles provided him with foundational skills in production and management.
Education and Academic Achievements
Michael Bothel studied at The University of Texas at Arlington, where he earned a Bachelor's degree in Multi-/Interdisciplinary Studies. He also attended Tarrant County College, where he achieved Dean's Honor Roll status. His educational background supports his expertise in management and operations within the interpreting services industry.
Leadership and Operational Contributions
Throughout his career, Michael Bothel has emphasized the importance of growth and accountability within teams. He has managed multiple call centers and contributed to the organization's growth as a leader in the industry. His focus on quality, culture, and integrity has been instrumental in enhancing customer service and operational efficiencies.