Nicole Gerstenkorn
About Nicole Gerstenkorn
Nicole Gerstenkorn serves as the Operations Coordinator for Workforce Analytics at Sorenson Communications, where she has worked since 2015. She manages video interpreter schedules and utilizes data analysis tools to support decision-making processes.
Work at Sorenson Communications
Nicole Gerstenkorn has served as the Operations Coordinator for Workforce Analytics at Sorenson Communications since 2015. In this role, she manages over 150 Video Interpreter schedules, ensuring efficient operations within the organization. She produces weekly reports on interpreter statistics, which are crucial for understanding performance metrics. Nicole collaborates with various departments to provide research that supports informed decision-making. Her work contributes to the overall effectiveness of the workforce analytics team.
Education and Expertise
Nicole Gerstenkorn studied at Mendocino College, where she focused on Liberal Arts and Sciences, General Studies, and Humanities. She earned an Associate’s Degree from 2010 to 2013. This educational background has equipped her with a broad understanding of various disciplines, which she applies in her current role in operations coordination and workforce analytics.
Data Analysis Skills
In her position, Nicole utilizes tools such as Tableau, SQL, and Excel for data analysis. She identifies trends and anomalies in interpreter statistics, which informs her reporting and recommendations. Her ability to analyze data effectively supports the operational needs of Sorenson Communications and enhances decision-making processes.
Monitoring and Forecasting
Nicole monitors call volume and staffing trends to provide data-driven suggestions for forecasting. By analyzing these metrics, she helps the organization anticipate needs and allocate resources effectively. Her insights contribute to the strategic planning efforts within the workforce analytics team.