Sarah Taft
About Sarah Taft
Sarah Taft is the Director of Tier I Customer Care at Sorenson Communications, a position she has held since 2022. She has extensive experience in customer service roles, particularly at CaptionCall, where she worked for over a decade in various capacities.
Work at Sorenson Communications
Sarah Taft currently serves as the Director of Tier I Customer Care at Sorenson Communications, a role she has held since 2022. In this position, she oversees customer service operations, ensuring high-quality support for clients. Prior to this role, she worked at Sorenson Communications as a Captioning Agent from 2009 to 2010, gaining foundational experience in the company's services.
Career at CaptionCall
Sarah Taft has an extensive background at CaptionCall, where she held multiple positions over several years. She began as a Captioning Agent and Mentor Assistant from 2010 to 2012. She then advanced to Team Lead Trainer from 2012 to 2015, followed by a role as Training Manager for four months in 2015. From 2016 to 2022, she served as Customer Service Support Manager, contributing to the development and management of customer service strategies.
Education and Expertise
Sarah Taft earned her Bachelor's degree from the University of Utah. Her educational background supports her expertise in customer care and training within the telecommunications industry. This foundation has enabled her to effectively lead teams and enhance customer service operations in her subsequent roles.
Professional Background
Sarah Taft's professional journey spans over a decade in customer service and training roles within the telecommunications sector. Her experience includes various leadership and training positions, where she has developed skills in team management and customer support. This background has equipped her with the knowledge necessary to excel in her current role at Sorenson Communications.