Scott Possner
About Scott Possner
Scott Possner serves as the Tier II & Tier III Customer Care Supervisor at Sorenson Communications, a position he has held since 2022.
Work at Sorenson Communications
Scott Possner has been employed at Sorenson Communications since 2022. He holds the position of Tier II & Tier III Customer Care Supervisor. In this role, he oversees customer care operations, ensuring that customer inquiries and issues are addressed effectively. His responsibilities include managing a team that provides support at both Tier II and Tier III levels, which involves handling more complex customer service challenges.
Professional Role and Responsibilities
As a Tier II & Tier III Customer Care Supervisor, Scott Possner is responsible for supervising customer service representatives and ensuring high-quality support. His role involves training staff, monitoring performance, and implementing best practices to enhance customer satisfaction. He plays a key part in resolving escalated customer issues and improving service processes.
Career Duration
Scott Possner has been with Sorenson Communications for a duration of two years. His tenure reflects his commitment to the organization and his role in enhancing customer service operations.