Tim Smalley
About Tim Smalley
Tim Smalley is a Tier 1 Customer Care Supervisor at Sorenson Communications, where he has worked since 2023. He has extensive experience in customer support and training roles across various companies, including Sorenson Communications, Sprint Accessibility, and Purple Communications.
Current Role at Sorenson Communications
Tim Smalley currently serves as a Tier 1 Customer Care Supervisor at Sorenson Communications. He has held this position since 2023 and works remotely from Salt Lake City, Utah. In this role, he oversees customer care operations, ensuring effective support and service delivery to clients.
Previous Experience at Sorenson Communications
Before his current role, Tim Smalley worked at Sorenson Communications in various capacities. He served as a Trainer from 2015 to 2019 for four years in Las Vegas, Nevada. He also held the position of Technical Support Tier 2 from 2022 to 2023 for nine months, again working remotely from Salt Lake City, Utah.
Education and Expertise
Tim Smalley studied at ITT Technical Institute, focusing on Network and System Administration/Administrator. He achieved an Associate of Arts and Sciences (AAS) degree from 2013 to 2015. This educational background supports his technical skills and knowledge in customer care and support roles.
Career History in Customer Support
Tim Smalley's career in customer support includes several roles across different organizations. He worked as a Representative at Sprint Accessibility from 2012 to 2015 for three years. Additionally, he held positions at Purple Communications, Inc., including Trainer from 2006 to 2009 and Support Technician Tier 2 from 2009 to 2010. He also worked as a Trainer at ZVRS from 2010 to 2012.
Business Development Role at Route 1 Promotions
In addition to his work at Sorenson Communications, Tim Smalley has been employed as a Business Development Manager at Route 1 Promotions since 2021. He has held this position for three years, contributing to the growth and development of the business.