Akeel Vadsaria
About Akeel Vadsaria
Akeel Vadsaria serves as a Deskside Support Technician at Soroc Technology, specializing in technical support for CIBC Intria since 2018. He holds a Bachelor of Computer Science and a Post Graduate Diploma in Application Development, demonstrating strong customer service skills and expertise in various technical tools.
Work at Soroc Technology
Akeel Vadsaria has been employed at Soroc Technology as a Deskside Support Technician for CIBC Intria since 2018. In this role, he provides technical support and customer service, focusing on resolving issues for end-users. His work is based at the company's location on 155 Britannia Road. Over the past six years, he has developed a strong understanding of the technical needs of the organization and its clients.
Education and Expertise
Akeel Vadsaria holds a Bachelor of Computer Science, which he earned from Rizvi College of Arts, Science and Commerce between 2012 and 2014. He furthered his education by obtaining a Post Graduate Diploma in Application Development from Lambton College from 2015 to 2017. His academic background provides a solid foundation for his technical skills and knowledge in the field.
Technical Skills and Tools
Akeel Vadsaria demonstrates proficiency in various technical support tools and methodologies. He is experienced in using the ServiceNow Ticketing System to manage technical support requests efficiently. His expertise includes utilizing System Center Configuration Manager (SCCM) for Windows 7/10 migrations. Additionally, he possesses strong skills in root cause analysis and remote desktop connection tools, which aid in troubleshooting and resolving technical issues.
Customer Service Skills
Akeel Vadsaria is recognized for his exceptional customer service skills in technical support roles. He effectively communicates with users to understand their issues and provides clear guidance to resolve them. His ability to troubleshoot and resolve technical problems contributes to a positive user experience and enhances the overall efficiency of the support team.