Alex M.
About Alex M.
Alex M. serves as the IMAC Team Lead at Soroc Technology, where he has worked since 2018, overseeing parts availability and client delivery expectations. He has a background in computer technology and experience in quality assurance and technical solutions.
Work at Soroc Technology
Alex M. has been serving as the IMAC Team Lead at Soroc Technology since 2018. In this role, he is responsible for organizing parts availability and setting delivery expectations with clients. His position requires effective coordination and communication skills to ensure that client needs are met promptly. Prior to his current role, he worked as a Quality Assurance Analyst at Soroc Technology from 2017 to 2018, where he contributed to maintaining high standards in service delivery.
Previous Experience as Computer Technician
Before joining Soroc Technology, Alex M. was self-employed as a Computer Technician from 2010 to 2018. During this eight-year period, he developed a strong foundation in technical support and troubleshooting. His experience in this role equipped him with practical skills that he later applied in his positions at Soroc Technology.
Education and Expertise
Alex M. studied at Seneca College of Applied Arts and Technology, where he achieved a degree in Computer Technology/Computer Systems Technology from 2013 to 2015. Additionally, he completed a program at NPower Canada, earning a Service Analyst certification in 2016. His educational background supports his expertise in utilizing various technical tools, including Service Now, SDE, WMS (scancode), D2000, and the Microsoft suite of products.
Technical Skills and Tools
In his current role, Alex M. utilizes a range of technical tools and software. He is proficient in VMware and Wireshark, which he employs for technical solutions. His responsibilities also include coordinating nationwide equipment transportation with the EOST team and managing returned equipment and inventory issues by liaising between Field & Logistics.