Alexander Williams
About Alexander Williams
Alexander Williams is a Desktop Support Analyst with extensive experience in remote support and system migrations. He has worked at Soroc Technology since 2015 and has coordinated significant projects, including the Windows 10 Pilot Migration Project.
Work at Soroc Technology
Alexander Williams has been employed at Soroc Technology as a Desktop Support Analyst since 2015. In this role, he provides technical support to clients, focusing on remote assistance for both onsite and offshore users. His responsibilities include conducting training sessions for newly hired staff, which enhances their understanding of systems and processes. Williams has contributed to various projects, including the Windows 10 Pilot Migration Project, where he coordinated the upgrade of systems from Windows 7 to Windows 10.
Education and Expertise
Alexander Williams completed his high school education at Sir Wilfred Laurier Collegiate Institute from 2009 to 2013. He possesses extensive experience in remote support, utilizing tools such as SCCM 2012 and Service Now. His expertise includes coordinating technical projects and providing training to new employees, ensuring they are well-versed in the necessary systems and processes.
Background
Prior to his current position, Alexander Williams worked as a Sales Associate at Dollarama from 2014 to 2015 in the Toronto, Canada Area. He also gained experience as an IT Student at NPower Canada for three months in 2015. His background in customer service and IT support has equipped him with the skills necessary for his role at Soroc Technology.
Achievements
During his tenure at Soroc Technology, Alexander Williams played a key role in several projects. He collaborated on the Printer Optimization Project, working alongside project managers and various teams to upgrade, decommission, or relocate printers. Additionally, he organized and executed high-volume user and equipment moves for over 100 individuals, providing post-move support to ensure seamless transitions.