Ali Sulaiman
About Ali Sulaiman
Ali Sulaiman is a Second Level Service Desk Analyst at Soroc Technology, where he has worked since 2016. He has extensive experience in customer service and technical support, having previously held roles at Soroc Technology, Ajilon Consulting Inc., and Sitel.
Current Role at Soroc Technology
Currently, Ali Sulaiman serves as a Second Level Service Desk Analyst at Soroc Technology. He has held this position since 2016, contributing to the company's operations for over eight years. In this role, he specializes in providing advanced support and troubleshooting within a Windows environment. His responsibilities include managing service requests and ensuring efficient resolution of technical issues.
Previous Experience at Soroc Technology
Ali Sulaiman previously worked at Soroc Technology as a Service Desk Analyst from 2012 to 2016. During this four-year tenure, he gained valuable experience in customer support and technical assistance. He also served as a Help Desk Analyst at the same company from 2010 to 2012, further developing his skills in IT support and service management.
Experience at Ajilon Consulting Inc.
Ali Sulaiman worked at Ajilon Consulting Inc. as a Help Desk Analyst in multiple capacities. His tenure included a six-month role from 2009 to 2010 and a ten-month position in 2009. Additionally, he briefly worked there for one month in 2008. These positions allowed him to enhance his technical support skills and customer service capabilities.
Education and Training
Ali Sulaiman studied at Concordia University from 2001 to 2003, focusing on Independent Studies. He achieved recognition as an Independent Student during this time. Additionally, he has also studied at NTC, furthering his knowledge and expertise in relevant fields.
Technical Skills and Competencies
Ali Sulaiman specializes in operating within a Windows environment and is proficient in Microsoft Office applications, including Word, Access, Excel, and PowerPoint. He possesses strong negotiation, presentation, and management skills. His role includes preparing reports and briefs for management committees to evaluate administrative services.