Amir Shirazi

Amir Shirazi

Command Centre Lead Itil @ Soroc Technology

About Amir Shirazi

Amir Shirazi serves as the Command Centre Lead at Soroc Technology, where he focuses on business continuity and incident management. He has extensive experience in ITIL processes and has previously held various roles at Bell Canada, contributing to technical operations and service management.

Current Role at Soroc Technology

Amir Shirazi serves as the Command Centre Lead at Soroc Technology, a position he has held since 2016. In this role, he focuses on ITIL practices to enhance service management. He manages incident and outage calls, ensuring business continuity by engaging subject matter experts as needed. His responsibilities include resource allocation, scheduling, and forecasting prior to network cutovers. Additionally, he mentors and develops Command Center staff to improve efficiency and service quality.

Previous Experience at Bell Canada

Amir Shirazi has extensive experience at Bell Canada, where he worked in various capacities from 2007 to 2016. He served as the Manager of Enterprise Infrastructure Wireless SME for two years, followed by a role in Operation-Service Desk Management-ITIL for six years. He also worked as a Software Standardization Analyst for one year. His tenure at Bell Canada provided him with a strong foundation in IT service management and operational excellence.

Collaboration with Major Vendors

In his current role, Amir collaborates with major vendors such as Bell and Rogers to ensure seamless technical operations. This collaboration is essential for maintaining high service levels and addressing any operational challenges that may arise. His ability to work effectively with these vendors contributes to the overall success of the projects he oversees.

Change Advisory Board Participation

Amir participates in the Change Advisory Board (CAB) committee, where he contributes to decision-making processes regarding changes in IT services. His involvement in CAB allows him to influence and guide the implementation of changes that affect service delivery, ensuring that risks are managed and business impacts are minimized.

Support for Network Upgrade Project

Amir supports the Network Upgrade Project for TD Canada Trust as a Command Center Technical Lead. His role involves overseeing technical aspects of the project, ensuring that all operational requirements are met during network cutovers. His experience and expertise in managing such projects are critical for their successful execution.

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