Andrew Messick
About Andrew Messick
Andrew Messick serves as the Regional Lead at Soroc Technology, where he has worked since 2018. He manages inventory across multiple locations and leads a support team for TD Bank, ensuring effective incident management and minimal business disruption.
Work at Soroc Technology
Andrew Messick has been serving as the Regional Lead at Soroc Technology since 2018. In this role, he organizes weekly team meetings focused on incident and project reviews, which contribute to achieving a 90-95% Service Level Agreement (SLA) target for incidents and requests. He leads the NYC Desktop/LAN support team for Soroc's account with TD Bank, where he oversees technical escalations and team projects. Additionally, he delivers field support for over 40 retail stores and 2 back-offices, ensuring minimal disruption to business operations.
Current Role at TD
In addition to his position at Soroc Technology, Andrew Messick has worked at TD as an IT Ops Analyst 3 since 2010. Over the course of 14 years, he has developed expertise in managing critical IT operations. His responsibilities include maintaining a 24x7 on-call support rotation to address critical site power outages and equipment failures. This role underscores his commitment to ensuring operational continuity and effective incident management.
Previous Experience at TD
Before his current role at TD, Andrew Messick worked as an Enterprise Deployment Technician from 2006 to 2010 for four years in Mount Laurel, NJ. This position provided him with foundational experience in IT operations and deployment processes, which has contributed to his ongoing success in the field.
Education and Background
Andrew Messick studied at Lenape High School. His educational background laid the groundwork for his career in IT and technical support, which he has built upon through various roles in the industry.
Inventory Management Responsibilities
As part of his role at Soroc Technology, Andrew Messick manages inventory across six depot locations. His responsibilities include the ordering and disposal of new equipment, ensuring that resources are effectively allocated and maintained.