Deane Razak
About Deane Razak
Deane Razak is a Service Desk Technician with extensive experience in IT support and security roles. He has completed CompTIA A+ certification and is pursuing further certifications in networking.
Current Role at Soroc Technology
Deane Razak has been employed at Soroc Technology as a Service Desk Technician since 2016. In this role, he provides technical support and assistance to users, addressing various IT-related issues. His responsibilities include troubleshooting hardware and software problems, performing preventative maintenance, and ensuring efficient operation of IT systems.
Previous Work Experience
Before joining Soroc Technology, Deane Razak held various positions that contributed to his technical expertise. He worked as a Concession Attendant at Maple Leaf Sports & Entertainment from 2010 to 2011. He also served as a Security Guard at ASG Security Group Ltd from 2012 to 2016 and had a brief stint as a Leadership Camp Counsellor with the Toronto District School Board in 2010. Additionally, he interned as a Technical SE Lab Intern at Cisco Systems, Inc. in 2015.
Education and Certifications
Deane Razak completed his high school education at Central Technical High School, focusing on Technical Studies from 2007 to 2010. He furthered his education at NPower Canada, where he studied Information Technology in 2015. He has obtained CompTIA A+ certification and is currently pursuing MTA and CCNA Network and Routing certifications.
Technical Skills and Expertise
Deane Razak possesses hands-on experience in assembling and reassembling computers, upgrading laptops, and configuring network devices such as switches and routers. He is familiar with IPv4 and IPv6 subnetting, wired and wireless network management, and server system analysis, including RAID configurations. His skills extend to troubleshooting Windows and hardware issues and providing mobile support for Android and iOS devices.