Domenico Colalillo
About Domenico Colalillo
Domenico Colalillo is a Help Desk Specialist at Soroc Technology in Montreal, Quebec, with over 10 years of experience in the IT field. He has held various technical support roles across multiple companies since 2002 and is fully bilingual in French and English.
Work at Soroc Technology
Domenico Colalillo has been employed at Soroc Technology as a Help Desk Specialist since 2020. His role involves providing technical support and assistance to clients, ensuring efficient resolution of issues. Based in Montreal, Quebec, Canada, he has accumulated four years of experience in this position. His bilingual proficiency in French and English enhances his ability to communicate effectively with a diverse client base.
Previous Experience in IT Support
Before joining Soroc Technology, Domenico Colalillo held various positions in the IT support sector. He worked at TEKsystems as a Service Desk professional from 2014 to 2018, and at Victrix as a Technical Support Specialist from 2019 to 2020. His earlier roles include Helpdesk Agent at Quantum in 2012 and Service Desk Analyst at Kelly Services from 2012 to 2014. This extensive background has provided him with over ten years of experience at the helpdesk level.
Educational Background
Domenico Colalillo studied Computer Engineering at Concordia University, where he earned a Bachelor of Engineering (B.Eng) from 1995 to 2004. He also completed a three-year preparatory program in Digital Systems Technology at Vanier College, achieving a Diploma of College Studies (DEC) from 1992 to 1995. Additionally, he took French Language Courses at Université de Montréal, further enhancing his bilingual capabilities.
Career Development in Technical Support
Throughout his career, Domenico Colalillo has developed a strong foundation in technical support roles. He has worked for several companies, including SED Systems and Gexel Telecom as an Internet Specialist, and Brainhunter Systems Ltd as a Help Desk Analyst. His diverse experiences across different organizations have contributed to his skill set in troubleshooting and customer service.
Bilingual Proficiency
Domenico Colalillo is fully bilingual in French and English. This language proficiency is essential for his current role at Soroc Technology, allowing him to effectively assist clients and colleagues in both languages. His ability to communicate in multiple languages enhances his effectiveness in the IT support environment.