Edward Kwok
About Edward Kwok
Edward Kwok is a Deskside Support Technician at Soroc Technology, where he has worked since 2015, providing technical support for CIBC campus clients in the Toronto area. He holds a Bachelor's degree in Information Technology from the University of Ontario Institute of Technology.
Work at Soroc Technology
Edward Kwok has been employed at Soroc Technology since 2015, serving as a Deskside Support Technician. His role involves providing technical support and troubleshooting services to clients at the CIBC campus. Over the course of his nine-year tenure, he has developed a strong understanding of client needs and technical requirements, ensuring effective resolution of issues.
Education and Expertise
Edward Kwok earned a Bachelor's degree in Information Technology from the University of Ontario Institute of Technology, completing his studies from 2008 to 2013. His educational background has equipped him with the necessary skills and knowledge to excel in technical support roles, contributing to his nearly decade-long experience in deskside support.
Background
Edward Kwok has extensive experience in client-facing technical support roles. His career in deskside support has been marked by a commitment to assisting clients with their technical issues, demonstrating his proficiency in troubleshooting and problem-solving within a corporate environment.
Technical Support Experience
With nearly ten years in the field of deskside support, Edward Kwok has honed his skills in providing effective technical assistance. His experience includes working directly with clients to resolve a variety of technical challenges, ensuring a smooth and efficient user experience.