Garry Grant
About Garry Grant
Garry Grant is a Service Desk Analyst at Soroc Technology in Toronto, Ontario, where he has worked since 2021. He holds a Bachelor of Technology in Networking and Security from CUNY New York City College of Technology and a BBA in Production and Operations Management from the University of Technology, Jamaica.
Work at Soroc Technology
Garry Grant has been employed at Soroc Technology as a Service Desk Analyst since 2021. In this role, he is responsible for providing IT support and managing service requests using the ServiceNow ticketing system. His duties include addressing level one and level two IT issues for approximately 25 users daily, which encompasses troubleshooting problems related to email, passwords, Microsoft Office, WebEx Teams, VPN, and remote connections. He also plays a key role in onboarding new employees by activating VPN token software on their devices.
Education and Expertise
Garry Grant holds a Bachelor of Technology (BTech) in Networking and Security from CUNY New York City College of Technology, where he studied from 2018 to 2020. Prior to this, he earned a Bachelor of Business Administration (BBA) in Production and Operations Management from the University of Technology, Jamaica, completing his studies there from 2006 to 2010. His educational background provides him with a solid foundation in both technical and managerial aspects of IT and operations.
Previous Employment Experience
Before joining Soroc Technology, Garry Grant worked as a Service Desk Analyst at the Ontario Ministry of Government and Consumer Services for seven months in 2021. His earlier experience includes a role as a Stevedore Coordinator at Kingston Freeport Terminal Limited from 2017 to 2018. These positions contributed to his development in IT support and operational management.
Technical Skills and Responsibilities
Garry Grant utilizes the ServiceNow ticketing system to manage and escalate service requests related to specialized equipment, including printers, cash dispensing units, and cheque encoders. He provides IT support for remote computers connected via Citrix, focusing on desktop application installation and troubleshooting. His technical skills enable him to effectively resolve a variety of IT issues, enhancing operational efficiency.