Hazem Khalaf
About Hazem Khalaf
Hazem Khalaf is a Deskside Support Manager with extensive experience in desktop support and client relations. He has held positions at CIBC and Soroc Technology, where he focuses on compliance, training, and service delivery.
Current Role at Soroc Technology
Hazem Khalaf serves as the Deskside Support Manager at Soroc Technology, a position he has held since 2015. In this role, he conducts regular systems audits to ensure compliance with desktop support standards. He acts as an escalation point for clients, helping to prioritize requests effectively. Additionally, he coordinates training requirements for the deskside support team, focusing on enhancing their soft skills.
Experience at CIBC
Since 2010, Hazem Khalaf has worked at CIBC as a Deskside Support Supervisor. His tenure at CIBC spans over 14 years, during which he has contributed to the organization by developing and implementing service level agreements (SLAs) and policies aimed at improving service delivery and solutions.
Previous Employment History
Prior to his current roles, Hazem Khalaf worked at Future Shop in Mississauga from 2001 to 2004 in the Computer Department. After that, he was employed at EBLA Computer Consultancy in Kuwait as a Unit Tender Officer from 2004 to 2007. His diverse work experience spans various aspects of computer support and consultancy.
Educational Background
Hazem Khalaf studied Computer Science at Acadia University for one year from 1997 to 1998. He later pursued further education at the University of Windsor, where he achieved a Bachelor's Degree in Computer Science. His educational background has provided a foundation for his career in technology and support services.