Ian Mohammed
About Ian Mohammed
Ian Mohammed is a Deskside Support Analyst with extensive experience in technical support and computer systems. He has worked for various companies, including Randstad Canada and Maple Leaf Foods, and holds a diploma in Computer Systems and Networking from Centennial College.
Work at Soroc Technology
Ian Mohammed has been employed at Soroc Technology as a Deskside Support Analyst since 2016. In this role, he provides technical support and assistance to users, ensuring efficient operation of computer systems. His responsibilities include troubleshooting hardware and software issues, as well as implementing solutions to enhance user experience. Ian's tenure at Soroc Technology has allowed him to refine his skills in customer service and technical support.
Previous Experience in Technical Support
Before joining Soroc Technology, Ian Mohammed worked as a Technical Support Analyst at Randstad Canada from 2012 to 2016. During his four years in this position, he gained valuable experience in resolving technical issues for clients in the Toronto area. Additionally, he served as a Tier 2 Technical Support at Maple Leaf Foods Inc for six months in 2011-2012, where he further developed his troubleshooting skills.
Education and Expertise
Ian Mohammed studied at Centennial College, where he earned a diploma in Computer Systems and Networking Technology. His educational background has equipped him with a solid foundation in information technology. He specializes in backing up user data using Microsoft Windows User State Migration Tool (USMT) and Workstation Migration Assistance (WMA). Ian also possesses extensive knowledge in installing and configuring Microsoft Windows Operating Systems and Servers.
Background in Computer Analysis
Ian's early career included a co-op position as a Computer Analyst at Scotiabank from 2003 to 2004. This role provided him with initial exposure to computer systems analysis and support. He also worked at Walmart as a Pantry Coordinator from 2008 to 2010, which contributed to his development of interpersonal skills. Ian's diverse work experience has shaped his approach to technical support and customer service.
Skills in Troubleshooting and Customer Service
Ian Mohammed possesses strong troubleshooting and repairing skills for computer systems and networks. His extensive experience in client-facing roles has allowed him to develop excellent interpersonal and customer service skills. Ian's ability to communicate effectively with users enhances his capability to resolve issues promptly and efficiently.