Isaac Shaibu
About Isaac Shaibu
Isaac Shaibu is a Field Service Engineer with a Bachelor's degree in Electrical and Electronics Engineering from the University of Benin and an IT Infrastructure certification from Humber College. He possesses expertise in network analytics, change management, and IT service management, and currently works at Soroc Technology in the Greater Toronto Area.
Work at Soroc Technology
Isaac Shaibu has been employed at Soroc Technology as a Field Service Engineer since 2020. In this role, he operates in the Greater Toronto Area, Canada, where he provides network support in customer-facing positions. His responsibilities include ensuring high client satisfaction through effective incident and ticket management. His experience in change management and IT service management supports his ability to deliver robust IT solutions.
Education and Expertise
Isaac Shaibu studied at Humber College, where he completed a one-year program in IT Infrastructure from 2020 to 2021. He also holds a Bachelor's degree in Electrical and Electronics Engineering from the University of Benin, which he earned between 2002 and 2007. His educational background is complemented by expertise in network analytics and troubleshooting across levels L1 to L3, as well as experience in virtualization and cloud computing.
Background
Before joining Soroc Technology, Isaac worked as a Field Services Engineer at TES - The Employment Solution for one month in 2020 in Ontario, Canada. He also served as a Field Support Analyst at Galaxy Backbone Ltd from 2016 to 2019 in Abuja, Nigeria, where he gained valuable experience in IT support and service delivery. His diverse background in different regions enhances his adaptability in the field.
Achievements
Isaac Shaibu has contributed to various network design and installation projects, which have played a role in developing effective IT solutions. His strong background in change management and IT service management has allowed him to excel in incident and ticket management, ensuring efficient service delivery and client satisfaction.