Joseph Iseme Kuchio
About Joseph Iseme Kuchio
Joseph Iseme Kuchio is a Deskside Support Analyst at Soroc Technology in Calgary, Canada, with extensive experience in IT support and system migration. He previously held positions at Co-operative Bank of Kenya and CIBC, specializing in user support and computer system deployment.
Current Role at Soroc Technology
Joseph Iseme Kuchio serves as a Deskside Support Analyst at Soroc Technology, a position he has held since 2015. In this role, he provides first-level support for a user community that includes remote offices. He specializes in building and deploying computer systems utilizing Microsoft Operating System Deployment (OSD) and Microsoft System Centre Configuration Manager (SCCM). His responsibilities include managing assets, handling client and vendor relationships, and ensuring timely escalation of issues. He also conducts follow-up calls to ensure incident closure and updates problem records.
Previous Experience at Co-operative Bank of Kenya
Joseph Iseme Kuchio worked at Co-operative Bank of Kenya in various roles from 2008 to 2013. He began as a Cash Officer at the Eldoret Branch from 2008 to 2009. He then transitioned to Accounts Services Officer from 2009 to 2010 for 11 months, followed by a position as System Support Analyst from 2010 to 2013 for three years. His experience in these roles contributed to his technical skills and understanding of banking systems.
IT Consulting Experience in Canada
Joseph Iseme Kuchio has experience as an IT Consultant at Procom in Calgary, Canada, from 2014 to 2015. He also worked as a Client Technology Analyst at CIBC during the same period. In these roles, he developed skills in client technology solutions and provided support for various IT-related issues, enhancing his expertise in the technology sector.
Educational Background
Joseph Iseme Kuchio completed his secondary education at Mang'u High School, achieving K.C.S.E. from 1996 to 1999. He also attended St. Augustines Boys Boarding Primary School, where he achieved K.C.P.E. from 1993 to 1995. He furthered his education at Jomo Kenyatta University of Agriculture and Technology, earning a Bachelor of Science degree in Mathematics and Computer Science from 2001 to 2005.
Technical Skills and Expertise
Joseph Iseme Kuchio is experienced in migrating users from Windows XP to Windows 7, including data transfer. He specializes in using Microsoft Operating System Deployment (OSD) and Microsoft System Centre Configuration Manager (SCCM) for building and deploying computer systems. His technical proficiency extends to managing client-specific applications and the Microsoft suite of products, which supports his role in providing effective IT support.