Lori Dea
About Lori Dea
Lori Dea serves as a Level 1 Support Analyst at Soroc Technology in Canada, a position she has held since 2020. Prior to this role, she worked as a Customer Service Representative at President's Choice for one year in the Montreal area.
Work at Soroc Technology
Lori Dea has been employed at Soroc Technology since 2020, serving as a Level 1 Support Analyst. In this role, she provides technical assistance and support to clients, addressing various issues related to software and hardware. Her responsibilities include troubleshooting problems, guiding users through solutions, and ensuring a high level of customer satisfaction. Lori's tenure at Soroc Technology spans four years, during which she has developed her skills in technical support and customer service.
Previous Experience at President's Choice
Before joining Soroc Technology, Lori Dea worked as a Customer Service Representative (CSR) at President's Choice from 2019 to 2020. In this position, she was responsible for assisting customers with inquiries, resolving issues, and providing information about products and services. Her experience at President's Choice contributed to her understanding of customer needs and enhanced her communication skills, which are essential in her current role.
Career Timeline
Lori Dea's career includes significant roles in customer support and service. She began her professional journey at President's Choice in 2019, where she worked for one year as a CSR. In 2020, she transitioned to Soroc Technology, where she has been a Level 1 Support Analyst for four years. This timeline reflects her commitment to developing her expertise in the field of technical support.