Mario Carciero
About Mario Carciero
Mario Carciero is a bilingual Service Desk Analyst at Soroc Technology in Woodbridge, Ontario, with 13 years of experience. He specializes in resolving technical issues during the first client contact and is committed to ensuring client satisfaction.
Work at Soroc Technology
Mario Carciero has been employed at Soroc Technology since 2011, serving as a Service Desk Analyst Bilingual for 13 years. His role is based in Woodbridge, Ontario, Canada. He specializes in addressing technical issues during the first contact with clients, ensuring efficient problem resolution. Mario takes responsibility for managing all logged incidents until they are resolved and client satisfaction is achieved. His commitment to maintaining open communication with both internal and external clients is a key aspect of his service approach.
Education and Expertise
Mario Carciero studied at Delta College from 1999 to 2003, completing a four-year program. His education has contributed to his technical expertise, which he actively maintains and upgrades. Mario's focus on resolving technical issues effectively demonstrates his commitment to professional development and client service.
Technical Problem Resolution Skills
In his role as a Service Desk Analyst, Mario Carciero performs technical problem determination and resolution for clients. He is motivated to enhance his technical acumen, which enables him to address a variety of technical challenges. His ability to resolve issues during the first contact is a significant aspect of his work, contributing to overall client satisfaction.
Client Communication and Satisfaction
Mario Carciero ensures constant communication with both internal and external clients throughout the service process. He prioritizes keeping clients informed and comfortable, which is essential for achieving high levels of client satisfaction. His approach to managing incidents emphasizes the importance of client engagement in the resolution process.