Philmore Campbell
About Philmore Campbell
Philmore Campbell is a Deskside Support Analyst at Soroc Technology in Toronto, Ontario, with extensive experience in IT support roles across various organizations. His career includes positions at CIBC, ADP, and Rogers Communications, where he provided technical support and managed system migrations.
Current Role at Soroc Technology
Philmore Campbell has been employed at Soroc Technology since 2017 as a Deskside Support Analyst. In this role, he provides first and second level deskside support for CIBC end-users, focusing on PC and LAN-based equipment. His responsibilities include troubleshooting hardware and software issues, ensuring optimal performance of user systems, and facilitating a seamless technology experience for clients.
Previous Experience in IT Support
Philmore Campbell has a diverse background in IT support, having worked in various roles across multiple organizations. He served as a Senior Client Technology Analyst at CIBC from 2004 to 2008, where he provided executive support. He also worked as an IT Consultant at BMO Financial Group and Rogers Communications, focusing on desktop support and migration projects. His experience includes roles at Sunlife Insurance Co and CAMH, where he contributed to system migrations and user support initiatives.
Education and Academic Background
Philmore Campbell studied at the University of Waterloo, where he completed his Bachelor of Science (B.Sc.) degree in Honours Science from 1982 to 1986. This educational background has provided him with a strong foundation in scientific principles, which he has applied throughout his career in technology and IT support.
Recognition and Awards
Philmore Campbell received the CIBC 3rd Quarter Achievers award for his contributions to the TechConnect end-user kiosk on-site support initiative. This recognition highlights his commitment to providing effective technology support and improving user experiences within the organization.
Technical Skills and Expertise
Philmore Campbell possesses advanced working knowledge of Microsoft Windows operating systems. He has experience with Microsoft Operating System Deployment (OSD) and System Center Configuration Manager (SCCM), which are essential tools for managing and deploying software in enterprise environments. His technical skills enable him to address a wide range of IT issues efficiently.