Raspal Singh
About Raspal Singh
Raspal Singh is a Desk Side Support Analyst at Soroc Technology, where he has worked since 2012 in Vancouver, Canada. He holds a certification as a Microsoft Certified Azure AI Engineer Associate and has a background in Network Administration and Security from the British Columbia Institute of Technology.
Work at Soroc Technology
Raspal Singh has been employed at Soroc Technology as a Desk Side Support Analyst for CIBC since 2012. Over the course of 12 years, he has developed expertise in providing technical support within the Vancouver, Canada Area. His role involves maintaining and troubleshooting network and security systems at the campus level, as well as managing IT support requests through ticketing systems like HEAT and ServiceNow. Previously, he worked as a Field Service Technician at Soroc Technology from 2012 to 2013, where he gained valuable experience in the field.
Education and Expertise
Raspal Singh studied Network Administration and Security at the British Columbia Institute of Technology (BCIT) from 2008 to 2009, completing the Network Administration and Security Professional Program. He also attended The University of British Columbia, where he pursued a similar program in partnership with BCIT during the same timeframe. His education has equipped him with a strong foundation in network systems and security protocols.
Technical Skills and Certifications
Raspal Singh holds the Microsoft Certified: Azure AI Engineer Associate certification, showcasing his proficiency in cloud technologies. He has extensive experience with remote support tools such as RDP, RDS, Telnet, SSH, and Putty. His technical skills include diagnosing, repairing, and upgrading printers and scanners, imaging and configuring Windows workstations using SCCM and OSD, and performing hardware repairs on IBM servers.
Professional Experience
Prior to his current role, Raspal Singh worked as a Contract Technician at Oasis Marine Services Ltd. in 2014, where he was involved in the deployment of ESM on board the ship MV Regina Oldendorff. His experience also includes completing corporate information security training and other banking industry-related training, enhancing his capabilities in IT support within regulated environments.
Asset Management and Compliance
In his role as Desk Side Support Analyst, Raspal Singh is responsible for asset life-cycle management. This includes ensuring compliance with asset policies and regulatory requirements, which is critical in maintaining the integrity and security of IT assets within the organization.