Richard F. Gumbley
About Richard F. Gumbley
Richard F. Gumbley is a Senior Help Desk Analyst at Soroc Technology, where he has worked since 2016. With extensive experience in IT support and a strong background in analytical skills, he has held various technical roles across multiple companies since 1994.
Work at Soroc Technology
Richard F. Gumbley has been employed at Soroc Technology as a Senior Help Desk Analyst since 2016. In this role, he is responsible for providing technical support and troubleshooting assistance, leveraging his strong analytical skills to resolve issues efficiently. His tenure at Soroc Technology spans over eight years, during which he has contributed to the company's IT support operations.
Previous Employment Experience
Prior to his current role, Richard worked at several companies in various technical positions. He served as a Technical Support / Analyst Programmer at Dynacom Technologies for ten months in 1996-1997. He also held the position of Internal Representative at Desdowd Inc. from 2005 to 2007 and worked as a Programmer Analyst at Gemmar Systems International Inc. for four months in 2001. Additionally, he worked at Bentley Leathers Inc. as I.T. Technical Support from 2012 to 2015 and at Primo Instrument Inc. as an Internal Representative in 2009.
Education and Expertise
Richard has a diverse educational background in IT and technical support. He studied at Université Fortune 1000, where he achieved an Attestation in 1999. He also completed studies in Electrical Level 1 and 2 at Electro-Fédération Canada in 2006. His expertise includes IBM AS/400 systems and experience with Windows Server management. He has also studied various help desk software, including Track-it and Maximizer Enterprise 2000.
Technical Skills and Certifications
Richard possesses strong analytical skills essential for troubleshooting in IT support roles. He has specialized knowledge in IBM AS/400 systems and experience with Windows Server, indicating proficiency in server management. His educational achievements include multiple attestations in technical fields, such as Customer Service Training and Analyst Programmer training, which enhance his capabilities in IT support.
Background in Human Resources
Richard has a history of working in the human resources industry, which provides him with unique insights into IT support for HR systems. This background may enhance his ability to understand and address the specific needs of HR-related technology, making him a valuable asset in IT support roles that intersect with human resources.