Ryan Wilson
About Ryan Wilson
Ryan Wilson serves as a Second Level Support specialist in Field Services at Soroc Technology, where he has worked since 2003. He holds multiple technical certifications and has extensive experience in hardware repair and support for various systems.
Work at Soroc Technology
Ryan Wilson has been employed at Soroc Technology since 2003, serving as a Second Level Support / Field Services specialist for 21 years. In this role, he provides on-site desk-side support solutions tailored for large institutions and retail corporations. His responsibilities include troubleshooting and resolving technical issues, ensuring the smooth operation of hardware and software systems.
Education and Expertise
Ryan Wilson has pursued extensive education in technology and support services. He has achieved certifications from CompTIA, including A+, Server+, and PDI+. He also completed Cisco CCT with a focus on Routing and Switching. His training includes HP Accredited Technical Professional for ML/DL, Blade, Workstation, Notebook, and LaserJet Solutions, as well as Ricoh for Core Colour and various printing models. Additionally, he is an EMC Proven Professional Specialist and has studied IBM xSeries and PureFlex Pre-Sales Technical Specialist.
Previous Work Experience
Before joining Soroc Technology, Ryan Wilson worked at Triware Technologies as a Technical Support Representative from 2001 to 2003. In this position, he gained experience in providing technical support and resolving customer issues, which laid the foundation for his current role in field services.
Technical Skills and Support Areas
Ryan Wilson possesses extensive experience in repairing and maintaining a wide range of hardware, including workstations, notebooks, servers, printers, and multifunction printers (MFPs). He has expertise in supporting various Windows operating systems, including Windows 2000, XP, and 7, as well as Windows Server versions 2000, 2003, and 2008. His skills also extend to providing support for Microsoft Office and Point of Sale (POS) systems.