Shihab Ahmed
About Shihab Ahmed
Shihab Ahmed is a Service Desk Analyst at Soroc Technology in Montreal, Canada, where he has worked since 2018. He also holds a leadership position at Tim Hortons and has experience in troubleshooting and incident management for major petroleum companies.
Work at Soroc Technology
Shihab Ahmed has been employed at Soroc Technology as a Service Desk Analyst since 2018. In this role, he provides support for point-of-sale systems and back-office computers for major petroleum companies, including Canadian Tire, Parkland, and Shell. His responsibilities include managing dispatch work orders and monitoring high-priority incidents to ensure timely resolution. He also handles troubleshooting and incident management for critical issues, coordinating with second-level support, team leads, and managers.
Current Role at Tim Hortons
In addition to his position at Soroc Technology, Shihab Ahmed has been part of the Leadership Team at Tim Hortons since 2014. His tenure at Tim Hortons spans 10 years, during which he has developed leadership skills and contributed to team management and operational efficiency.
Previous Experience at Fujitsu Canada
Prior to his current roles, Shihab Ahmed worked at Fujitsu Canada as a Helpdesk Technician for 7 months in 2018. During this time, he gained experience in technical support and customer service, which has contributed to his skill set in incident management and troubleshooting.
Education and Expertise
Shihab Ahmed studied at Pearson School, where he completed a Diploma of Professional Studies in Computing Support and Networking from 2016 to 2017. This educational background has equipped him with the foundational knowledge and skills necessary for his roles in IT support and service management.