Sylvester D'souza
About Sylvester D'souza
Sylvester D'souza is a Service Desk Analyst at Soroc Technology, working with CIBC since 2020. He has extensive experience in troubleshooting desktop operating systems and server maintenance, along with a background in technology support roles spanning over 17 years.
Work at Soroc Technology
Sylvester D'souza has been employed at Soroc Technology since 2020, serving as a Service Desk Analyst for the client CIBC. His role involves troubleshooting and configuring desktop operating systems, including Windows 10, Windows 7, and Apple Mac. D'souza has accumulated four years of experience in this position, contributing to the support and maintenance of IT services in Toronto, Ontario, Canada.
Previous Experience at CIBC
Prior to his current role, D'souza worked at CIBC as a Technology Field Analyst from 2015 to 2020. He spent five years in this capacity, where he was responsible for various technical support tasks. His initial tenure at CIBC began in 2015, lasting for eight months, during which he gained foundational experience in technology support.
Technical Skills and Expertise
D'souza possesses a strong skill set in troubleshooting and configuration of desktop operating systems. He is experienced in server maintenance and has a solid understanding of Microsoft Active Directory. His expertise extends to networking protocols, including TCP/IP and IPX/SPX, as well as proficiency in using OSD Portal and SCCM for system management.
Education and Academic Background
Sylvester D'souza studied at the University of Mumbai, where he earned a Bachelor of Arts degree. He also attended St. Xavier's Institute of Management, further enhancing his academic qualifications. His educational background provides a foundation for his technical skills and professional experience.
Career at Canadian Wireless - Bell Mobility
Before joining CIBC, D'souza worked at Canadian Wireless - Bell Mobility as a Technical Solutions Specialist (Level 2) from 2006 to 2015. Over nine years, he developed technical solutions and provided support, which contributed to his extensive experience in the technology sector.